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Shipping Policy
Dry Goods
Most dry goods we sell are drop shipped from the manufacturer or distributor so that we may offer the best possible pricing. Larger and heavy  items may need to ship via truck and will have additional shipping charges, please call us for shipping quotes on dry goods, 877-887-5224 toll-free.  In the event that any drop ship order is refused or returned without authorization, customer will be responsable for any restock or returned shipment fees incured.

Livestock Shipping
We employ only the finest packing and shipping methods available so your order arrives in the safest and most timely manner possible. We personally deliver our orders to Fed Ex and UPS to lessen any additional handling.
We offer a vast inventory of marine livestock at affordable prices, plus our superior customer service, and low shipping costs clearly make us the #1 online livestock vendor in the nation. In the interest of the health of your livestock to reduce shipping stress we ship via Next Day / Priority Overnight service, unlike other online vendors that use Standard Overnight service.   Those extra hours in transit can make the difference between a happy healthy animal and a sick or dead animal.
 
Please note - we have used both UPS and Fed Ex as our primary carrier in the past and this is subject to change without notice.  If you have a specific request as to which carrier we use in your area, please let us know and we will do our best to accomidate your needs.

Better Than Free Shipping
Purchase $100 or more in livestock and get $10 in ADDITIONAL Livestock FREE!
or
Purchase $150 or more in livestock and get $25 in ADDITIONAL Livestock FREE!
or
Purchase $250 or more in livestock and get $50 in ADDITIONAL Livestock FREE!
or
Purchase $350 or more in livestock and get $75 in ADDITIONAL Livestock FREE!click here for more information on this fabulous award program.

$36.99 Flat Rate Shipping:
All orders are shipped at a flat rate of $36.99 for Priority Overnight shipping.  There is a $15 fee for Saturday delivery to your home but that fee is waived by Fed Ex if the package is held for pickup at the local Fed Ex Customer Center.
 
With the increasing fuel costs at $36.99 we are subsidizing shipping costs in order to partner with our customers to reduce your total order costs. Looking at the average of hundreds of orders we shipped last year we found that the average cost to us for shipping each box was $63. By charging you only $36.99 we absorb an average of about $30 for each package we ship and can still afford to offer extremely low prices for our livestock. Charging a low flat rate for shipping is the most fair option for all our customers by dramatically reducing your total livestock costs.
 
Shipping fees are charged per box, virtually every order can be shipped in one box, in the rare event that more than one box is needed you will be notified prior to shipping.
 
Due to the higher cost of shipping orders to Alaska we will have to apply a surcharge depending on the total cost of shipping. Please contact us for the exact amount. We do not ship livestock  to Hawaii or Puerto Rico.

Saturday Delivery:
Saturday delivery is available by Fed Ex in many areas, please call us and we can find out if Saturday delivery is available in your area and the location of the closest Fed Ex office. Please be aware that Fed Ex charges $15 extra for home delivery for Saturday, but DOES NOT charge this fee if you pick up your package at the Fed Ex office. Please call us for further details, 877-887-5224.

Shipping on Live Rock:
Shipping on live rock is charged at exact  shipping rates. Please call and we can give you a price based on your zip code. Also, call and we can check to see if you may qualify for our zone 1 or 2 ground shipping rates which will greatly reduce your shipping costs. There is also a $10 box charge on all live rock orders per box, typically we can put 50 pounds in each box.
 
$15.99 Shipping Rate For Zone 1 Customers:
For customers within UPS shipping Zone 1 of our Maryland location you can have your livestock order shipped via UPS Ground service for a fee of ONLY $15.99.   This applies to orders shipped Monday through Thursday for delivery Tuesday through Friday.   Saturday delivery is not available with $15.99 Ground shipping.
 
UPS guarantees 1 day delivery within this zone, but can not guarantee delivery by a specific time of day.   For our live arrival guarantee to remain in effect on Ground shipments, your order must be Held for Pickup at a UPS Customer Center and picked up from that center before 12 noon.  Most Customer Centers open by 9AM for pickup.   If you select a location that does not open before noon we will advise you and ask that you pick another location.   Zone 1 includes most of Maryland, Delaware, and New Jersey, and parts of New York, Pennsylvania, and Virginia -PLEASE call us for details, 877-887-5224.
 

We strongly recommend that you have your package held for your pick up at the local UPS center rather than delivered to your home. This greatly reduces the stress to your animals, lessening temperature abuse and rough handling. Acropora corals are especially sensitive to shipping stresses, we strongly recommend that when you order these corals that you have the package held for pick up at the local UPS facility. We will gladly locate and advise you of the closest UPS facility. You may pick up held packages after 9AM at most UPS locations, and all Hold for Pickup shipments must be picked up by 12 noon for our live arrival guarantee to remain in effect.
 
Dry goods not combined with a livestock order are shipped UPS Ground Service and charged at actual cost for shipping. Small dry good orders can be added to the box and shipped with your livestock order at no additional cost.

Packing & Box Charges

We employ the highest standards in packing your order to insure the safe arrival for your livestock. We charge a standard $10 packing fee for each box. This includes all heat or ice packs, or any handling fees. We personally deliver all of our packages to Fed Ex and UPS, avoiding any additional handling by drivers unaccustomed to handling livestock.
Please read our Policy Page for information on our guarantee.

 

BTFS

Better Than Free Shipping (BTFS) Rewards For Orders Up To:

$100 - $10 in Additional FREE Livestock

$150 - $25 in Additional FREE Livestock

$250 - $50 in Additional FREE Livestock

$350 - $75 in Additional FREE Livestock

Pacific East Aquaculture ships livestock Priority Overnight to insure that the animals arrive safely to your home. We charge $36.99 to ship your package which in most cases is considerably less than the actual shipping costs. If you are in our Zone 1 shipping area you can receive your package for a reduced shipping charge of $15.99. This ships via ground delivery and is guaranteed to arrive by the next morning if picked up at the UPS Customer Center nearest your location.

Because of our already low prices on Dry Goods, Frag Packs, and Live Rock these items are EXCLUDED from this offering. This special also applies to any sale item in the store!